FAQs

 

Brand Design

What if I just need a logo?


We feel strongly that a well thought out brand strategy is the foundation to a successful business, and for that reason, we do not offer a stand alone logo design service.




What is Brand Implementation?


Rebranding is a BIG job. We get that. And it's also a big investment for your business. If you have an existing website that you're not ready to completely revamp, we offer a special package exclusive to our Brand Design clients where we will implement all of your new brand designs to your existing website. Brand Implementation includes the following: Updating Up to 8 of Your Existing Website Pages Main Logo Footer Logo & Menu Social Share Icon Favicon Typography Colour Palette Images & Brand Marks




How will you achieve my desired aesthetic?


You’ll create a vibey Pinterest board with all of the stunning visual elements that you’d like to see reflected in your brand. (Think textures, colours, images and fonts). Once we feel like we have the vibe locked down, our team will get to work on the design. You’ll have the opportunity to see the work in progress and request any necessary revisions until it’s everything you’ve ever dreamed of!





 

Website Design

Which website builders do you work with?


Our website builder of choice is Wix, because we find it allows us full design freedom and flexiblity to bring our asymmetrical, abstract design visions to life on both desktop and mobile devices. We also believe that this is the easiest platform for our clients to use on their own once their website design is complete. Not a fan of Wix? No problem. We have a diverse team of developers who have experience with Wordpress, Squarespace,Webflow & Shopfiy.




How will I know how to use my website once it's completed?


It's important to us that you are able to make necessary changes to your website after we launch. After each website project comes to a close, we always hop on an in-depth walkthrough call where we test out all of the features of your new site. We also record custom tutorials for you to access at any point in the future.




What is NOT included in a Website Design Package?


The following items should be considered when budgeting for your new website: - Website Hosting (approx $150/year) - Website Domain (approx $30/year) - Domain Email (optional) - Email Marketing (optional) - Font Lisencing (optional)




Do you offer payment plans?


Yes! Our payment structure requires a non-refundable 33% deposit, followed by two more payments throughout the course of our time together. Your final payment must be made before all final files and documents are handed over.





Membership Site Design

Will I host my membership platform on my existing website?


No. For the optimal user experience & clarity for your members, we will be building out a separate website. Your members will access the membership site via your website, but will be redirected to your special membership site which will host all members-only content. The new membership site will flow seamlessly with the design of your existing website.




What's NOT included in a Membership Site Design Package?


Membership sites require various integrations which often require a separate subscription. The following items should be considered when budgeting for your membership site: - Font Lisencing - Website Hosting - Website Domain - Domain Email (optional) - Email Marketing (optional) - Third Party Paywalls (optional) - Third Party Community Forum (optional)




Can I allow certain users access to some Members-Only Content, but not to others?


Absolutely! We can build out a custom subscription hierarchy to ensure that each of your members only has access to what they pay for.




How will my members log in to my Membership portal?


We can add a login button to your existing website, as well as create a 'Link in Bio' link page for your users to access directly via Instagram.





 

Miscellaneous

How soon can we get started?


How soon can we get started? We typically book projects 1-2 months in advance. If you have an upcoming launch date in mind, we’d love to hear from you! Fill out our form and we’ll get back to your with next steps!




What's NOT included in a Membership Site Design Package?


Membership sites require various integrations which often require a separate subscription. The following items should be considered when budgeting for your membership site: - Font Lisencing - Website Hosting - Website Domain - Domain Email (optional) - Email Marketing (optional) - Third Party Paywalls (optional) - Third Party Community Forum (optional)




Can I allow certain users access to some Members-Only Content, but not to others?


Absolutely! We can build out a custom subscription hierarchy to ensure that each of your members only has access to what they pay for.




Do you offer ongoing support after the project is over?


Absolutely. Once we’ve worked together, you are officially a client for LIFE. We’d be thrilled to assist you with ongoing support so you can stay in your zone of genius, working with your clients.